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Step 5: Clear the upper and lower registry filters
Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 using the following steps:
  1. If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.
  2. Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps.
    Show me how
    , and then enter regedit into the Search field. Click regedit .
    图 12: Search for regedit
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
  3. The Registry Editor opens.
  4. Select Computer in the main window.
    图 13: Registry Editor
  5. Click File , click Export , type a filename that is easy for you to remember, and then click Save .
    A copy of the registry has been saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
  6. Click the arrow next to the following items in the list:
    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
  7. Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
  8. If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .
    图 14: Registry Editor: LowerFilters key
  9. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
    Confirm the deletion by clicking Yes .
  10. Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if any exist.
  11. Close the Registry Editor and restart the computer. The disc drive should now be recognized by Windows. You may need to uninstall your disc recording software, restart the computer, reinstall the CD/DVD writing software, and then restart the computer again if the software no longer recognizes the drive (see next step).
    12. CD/DVD writing software does not recognize the drive
    If the CD/DVD writing software displays messaging that no drive is detected, use the steps in this section.
    注 :Disc recording software that comes with HP and Compaq computers are made to recognize only the original CD and DVD drives that come with the computer. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows 7.
    图 15: CyberLink Power2Go error message
    Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. Installing software that can burn discs, some music software, and some DVD authoring/decryption software can cause these types of problems.
    To correct the problem and allow the software to detect the drive again, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.
    注 : If the CD/DVD writing software that you use was purchased separately, uninstall the software, restart, and then use its installation discs to install the software, and then restart again.
    The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go.
    注 :Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. To do so, skip to the next Step 6b.
    1. Uninstall CyberLink Power2Go from Programs and Features:
      1. Click Start , and then click Control Panel .
      2. Under Programs , click Uninstall a program .
        The Uninstall or change a program window opens.
        图 16: Uninstall or change a program
      3. Select Power2Go , and click Uninstall/Change from menu bar.
      4. Follow the instructions to uninstall Power2Go.
    2. After CyberLink Power2Go has been uninstalled, restart the computer .
    3. After the computer has restarted, install CyberLink Power2Go from the HP Application Recovery program:
      1. Click Start , All Programs , Recovery Manager , and then click Recovery Manager again.
        图 17: Recovery Manager
      2. Click Software Program Reinstallation .
      3. On the Software Program Reinstallation welcome screen, click Next .
      4. Select CyberLink Power2Go , and then click Next .
        图 18: Select program to reinstall
      5. Follow the instructions to reinstall CyberLink Power2Go.
    4. Open CyberLink Power2Go and verify that a drive name appears as the destination selection.
    After the CD/DVD software is reinstalled and the computer has been restarted, it should recognize the CD/DVD drive. If the drive is not recognized, continue to the next step.
    Use the following steps to replace the PxHelp20 registry value:
    1. Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps.
      Show me how
      , and then enter regedit into the Search field. Click regedit .
      If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
    2. Select Computer in the main window.
    3. Click File , Export , type a filename that is easy for you to remember, and click Save .
      A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
    4. Double-click the following items in the list:
      • HKEY_LOCAL_MACHINE
      • SYSTEM
      • CurrentControlSet
      • Control
      • Class
    5. Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
    6. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key. Confirm the deletion by clicking Yes ..
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