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Windows 7 includes a troubleshooter that checks hardware, such as CD or DVD drives, for problems. Follow these steps to use the Hardware and Devices troubleshooter to check for problems:
  1. Click Start , and then click Control Panel .
  2. Under System and Security, click Find and fix problems .
    图 4: System and Security section of Control Panel
  3. Under Hardware and Sound, click Configure a device .
    图 5: Troubleshooting computer problems
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
  4. Click Next .
  5. Windows checks for problems. If the troubleshooter detects problems, follow the instructions to fix the problem.
    If the drive is still missing after using the troubleshooter, continue to the next step.
Step 3: Reset the computer power
Under certain writing conditions the drive might lose communication with Windows - even after restarting Windows. To reset the drive, fully turn off the computer by selecting Start and then Shut down from the power menu. Wait five seconds for the computer to fully power off before turning it on again. If the drive is still missing after resetting power, continue to the next step.
Step 4: Check the drive cables
Perform the steps in this section to check the drive cabling:
警告 :The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
注意 :This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
  1. Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the PC for five seconds.
  2. Remove the side panel.
    图 6: Removing the side panel
  3. Gently remove both the data cable and the power cable from the back of the CD drive.
    图 7: Ribbon and power cable
  4. Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins.
  5. Gently remove and reinsert the CD drive data cable from the connector on the motherboard. Be careful not to dislodge other cables.
  6. If the CD/DVD drive is not original equipment and was recently added, make sure that the drive cable is installed correctly:
    • Make sure that the ribbon cable from the drive connects to the proper IDE location on the motherboard (usually the secondary IDE connector).
    • Make sure the Master or Slave jumper setting matches the correct Master or Slave cable connector or is set to Cable Select.
      图 8: Jumper
      图 9: Upper IDE cable connectors
      1 - Slave connector (middle)
      2 - Master connector (end)
  7. Replace the cover and plug in the power, keyboard, mouse, and video cables.
    图 10: Replacing the side panel
  8. Turn on the computer. When the first logo screen opens, press the F10 key repeatedly until the BIOS Setup screen appears.
  9. Press F5 , and then press the Enter key to reset the BIOS to the defaults. Setup Defaults can also be found on the EXIT screen of the BIOS Setup Utility.
  10. Use the Left and Right Arrow keys to select Main .
  11. The hardware-identifying name should appear next to one of the channel listings.
    图 11: Example of CD/DVD drive listing in BIOS
    Do one of the following actions depending on what is listed in the BIOS:
    • If the drive name appears , the drive is recognized by the BIOS and should also be recognized by Windows. Press F10 to exit the BIOS and let the computer start into Windows.
      • If Windows recognizes the drive, you are finished.
      • If Windows does not recognize the drive, repeat Step 1 to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed.
    • If the drive name still does not appear , replace the cable, the drive, or have the computer serviced.
    注 :If you suspect that the drive may be bad after using these steps, test the drive to see if the hardware has failed. For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Using HP Hardware Diagnostics Tools to Test for Hardware Failures .
Step 5: Clear the upper and lower registry filters
Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 using the following steps:
  1. If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.
  2. Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps.
    Show me how
    , and then enter regedit into the Search field. Click regedit .
    图 12: Search for regedit
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
  3. The Registry Editor opens.
  4. Select Computer in the main window.
    图 13: Registry Editor
  5. Click File , click Export , type a filename that is easy for you to remember, and then click Save .
    A copy of the registry has been saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
  6. Click the arrow next to the following items in the list:
    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
  7. Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
  8. If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .
    图 14: Registry Editor: LowerFilters key
  9. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
    Confirm the deletion by clicking Yes .
  10. Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if any exist.
  11. Close the Registry Editor and restart the computer. The disc drive should now be recognized by Windows. You may need to uninstall your disc recording software, restart the computer, reinstall the CD/DVD writing software, and then restart the computer again if the software no longer recognizes the drive (see next step).
    12. CD/DVD writing software does not recognize the drive
    If the CD/DVD writing software displays messaging that no drive is detected, use the steps in this section.
    注 :Disc recording software that comes with HP and Compaq computers are made to recognize only the original CD and DVD drives that come with the computer. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows 7.
    图 15: CyberLink Power2Go error message
    Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. Installing software that can burn discs, some music software, and some DVD authoring/decryption software can cause these types of problems.
    To correct the problem and allow the software to detect the drive again, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.
    注 : If the CD/DVD writing software that you use was purchased separately, uninstall the software, restart, and then use its installation discs to install the software, and then restart again.
    The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go.